Got a Question? Find Your Answer Here!

FAQ

Tour

Do I have to pay to join the Tour?

Our daily tours are free, so just book a tour on the website and drop by!

When can I come for the Tour?

Our daily scheduled Tours are on Mondays to Fridays (11AM / 3PM / 5PM), and Saturdays (11AM / 2PM).

Who can come for the Tour?

Anyone over the age of 16! (Although we have a slide, it’s unfortunately not for children)

Can I change my Tour booking?

Yes you can, just call or send a message (Whatsapp is fine too) to the CO3 Hotline at +6016 228 5030, or send an email to tour@co3.co.

Can I hang out at CO3 before or after the Tour?

There is a Public Zone and Member Zone at CO3. You’re free to hang about the Public Zone before or after the tour! If you’d like to stay within the Member Zone, just purchase a CO3 Day Pass at the Reception (MYR 60).

CO3 Day Pass

What is the CO3 Day Pass?

The CO3 Day Pass is a one-time usage pass which allows you to enter the CO3 Member Zone for a day, as according to the CO3 Front Desk operation hours.

 

If used on any weekday, access is from 9:00am – 7:00pm.

If used on a Saturday, access is from 10:00am – 3:00pm.

CO3 Day Pass is not available for use on Sundays.

 

How do I get the CO3 Day Pass?

CO3 Members and non-members may purchase the CO3 Day Pass at RM60 from the CO3 Front Desk.


-or-

CO3 Members may redeem the CO3 Day Pass at 30 C-Points on the CO3 Mobile App.

Can I walk-in and purchase the CO3 Day Pass?

Yes. Just drop by during the CO3 Front Desk Operation Hours to purchase and use your CO3 Day Pass.

 

CO3 Operation Hours: Mondays – Fridays : 9:00am – 7:00pm

Saturdays : 10:00am – 3:00pm

Sundays : Closed

 

How many CO3 Day Pass can I purchase?

There is no limit as to the number of CO3 Day Passes you can purchase.

Who can use the CO3 Day Pass?

Anyone over the age of 16 may purchase and use the CO3 Day Pass to enter the CO3 Member Zone.

Is there an expiry date for the CO3 Day Pass?

No, CO3 Day Passes have no expiry date and may be accumulated.

What else can the CO3 Day Pass be used for?

CO3 Day Pass may also be exchanged for:

CO3 Membership

How do I become a CO3 Member?

You can become a CO3 Member by signing up for a CO3 Membership.

What types of Memberships are there?

CO3 has 3 types of Memberships. Social on Demand, Hot Desk, and Fixed Desk.

For more details on CO3 Membership, check it out on the CO3 website, or Book a Tour and let us help you out!

What do I get with my CO3 Membership?

CO3 Membership gives you access to the CO3 Member Zone, all CO3 Facilities and Services, as well as the CO3 7 Key Aspects.

For more details on CO3 Membership, check it out on the CO3 website, or Book a Tour and let us help you out!

Is there a lease that I have to sign like when renting an office space?

No, you won’t have to sign a lease, but you do have to sign a Membership Agreement that covers details such as deposit refunds and such (don’t worry, it’s nothing too complicated!)

What upfront payments are required when signing up for a CO3 Membership?

Just 1 month’s membership fee and 2 months’ worth of refundable deposit.

Are there any documents that I have to provide to sign up?

Don’t worry, we won’t do a James Bond-worthy background check on you, but we will need some documents such as your Identification Card or Passport, and company details for verification purposes. (for a complete list of documents required, feel free to contact us)

Can I terminate my CO3 Membership?

Upon giving 2 months’ notice, your CO3 Membership can be terminated and deposit refunded (as according to the terms & conditions in the Membership Agreement).

Events & Meetings

Do I have to be a CO3 Member to book & use CO3 Event & Meeting Spaces?

No. However, CO3 Members do get to enjoy better rates on all Event & Meeting Spaces.

How do I get a quote on CO3 Event & Meeting Spaces?

Contact us on the CO3 Hotline at +6016 228 5030, or send an email to tour@co3.co.

How do I book CO3 Event & Meeting Spaces?

Non-members may contact us on the CO3 Hotline at +6016 228 5030, or send an email to tour@co3.co.

 
Members may book via the CO3 Mobile App.

What are the rates for CO3 Event & Meeting Spaces?

Event spaces are based a 4-hour rate, while meeting rooms are based on 2-hour rate.

Contact us on the CO3 Hotline at +6016 228 5030, or send an email to tour@co3.co.

-or-

Download the CO3 Mobile App to see rates for all Events & Meeting Spaces.

Are CO3 Event & Meeting Spaces open to the public?

Yes, however those under the age of 16 are not allowed into Event & Meeting Spaces within the CO3 Member Zone.

Is catering by CO3 for my event/meeting available?

CO3 does not provide catering. However, we will be more than happy to connect you to food & beverages providers or event planners for all your needs.

When can I hold my event at CO3?

Events may be held between 6:00pm – 10:00pm on weekdays, and 10:00am – 2:00pm on Saturdays.

Events may be held on Sundays by special request. For more information, feel free to contact us on the CO3 Hotline at +6016 228 5030, or send an email to tour@co3.co.

CO3 C-Points

What is C-Points?

C-Points is our reward to you for being a CO3 Member! C-Points can be used to get exclusive CO3 Member prices with CO3 Partner Merchants, CO3 Event & Meeting Spaces, as well as activities/products/services by the CO3 7 Key Aspects.

How do I get C-Points?

C-Points are come with the CO3 Membership and are issued every month. For instance, if you sign up for a Social On Demand Membership, you will receive 90 C-Points every month.

How much C-Points do I get every month?

The amount of complimentary C-Points you receive every month is according to your Co3 Membership.

How do I use my C-Points?

You will have to download the CO3 Mobile App and sign up on the App using the email address provided during registration of your CO3 Membership. Your C-Points will be issued to your account on your CO3 Mobile App. Once done, just use the QR Code scanner on the App to scan the QR Price Tags on item / click pay on products/services on the App.

Is there an expiry date for my C-Points?

Yes. C-Points are valid for 1 year from their date of issuance.


Example: C-Points issued in January 2019 is valid till 31 January 2020.

Can I give my C-Points to someone else?

No. C-Points are non-transferable, and cannot be bought or sold.

What do I do when I need more C-Points?

C-Points is only issued with your CO3 Membership, is not transferable, and may not be bought or sold.

Does CO3 sell C-Points?

No. C-Points are loyalty points for CO3 Members and may not be bought, sold, or transferred.

What do I do with unused C-Points?

All C-Points are valid for 1 year from their issuance, and will be void if left unused till their expiry date.

CO3 Mobile App

Do I have to be a CO3 Member to download and use the CO3 Mobile App?

No, you do not. The CO3 Mobile App is free to download for CO3 Members and non-members.

How do I use the CO3 Mobile App to make purchases at the CO3 Honor Grocer and pantries?

Select the ‘Scan’ function on the CO3 Mobile App, scan the QR price tag of items, and select ‘Pay’.

CO3 Member Zone & Facilities

Where is the CO3 Member Zone?

The CO3 Member Zone covers 3 floors of CO3 Puchong Campus. Entrance to the CO3 Member Zone is located on Level 2.

Who can access the CO3 Member Zone?

CO3 Members and their registered guests. CO3 Day Pass users.

How much C-Points do I get every month?

Non members may be allowed into the CO3 Member Zone if they are on Tour, or are a guest of a CO3 Member. Event and meeting guests will have to be registered (upon arrival or by the host) before allowed into the CO3 Member Zone.

When can the Member Zone be accessed?

The Member Zone is open to CO3 Hot Desk and Fixed Desk members 24 hours a day, 7 days a week. CO3 Day Pass users may only access the Member Zone as according to the CO3 Day Pass access hours.

Are there lockers for rent?

Yes. Lockers are located within the Member Zone on each floor.

How do I rent lockers?

Head over to the Front Desk, and check with the CO3 Campus Team on availability of lockers. Select your own locker and get the locker key from us. Rental (40 C-Points/Month) for the locker will be deducted automatically from your CO3 account every month.

Are there any printing facilities available?

Yes. There are business grade printers on each floor.

How do I use the printing facilities?

Simply go onto the CO3 Mobile App to purchase a Printing Package and get your printer ID and passcode.

Address Usage & Mail Management

Can I use CO3’s address to register my company?

Yes. Should you complete the registration of your company, you have to submit your company documents to CO3 in compliance with the regulatory Know Your Customer (KYC) guideline and request from Majlis Perbandaran Subang Jaya (MPSJ).

(For non-Malaysians looking to establish a company in Malaysia, kindly contact us, we’d be happy to help!)

Can I use CO3’s address as my mailing address?

Yes. CO3 Members may use our address to receive mail/packages.

 

How do I collect mail/packages delivered to me at the CO3 address?

Should you receive mail/packages at CO3, you will be informed by the CO3 Campus Team.

Can I arrange for pick-up of mail/packages from CO3?

Yes you can. Simply leave your mail/package with our Campus Team at the CO3 Front Desk and inform them of your arrangement.

Can someone else collect mail/packages delivered to me at the CO3 address?

Yes. Simply inform the Campus Team with detials of the person who will be collecting your mail/packages for you. (Such as name, phone number etc.)

Let Us Show You Around

Can’t find what you’re looking for? Book a Tour to experience CO3 and let us help you with what you need!

Book a Tour